How Incredable Helps Scouting America Streamline Credentialing

Key Points:

• Incredable’s partnership with Scouting America marks a significant growth leap.
• The partnership transforms Scouting America’s manual credentialing into a streamlined digital process.
• Incredable’s platform offers customizable features like Ready Forms, custom workflows, and an on-the-go Provider app.
• The system dramatically improves operational efficiency and safety for Scouting America’s medical volunteers.
• Incredable is preparing Scouting America for large events like the 2025 Summit Bechtel Reserve and the 2026 National Jamboree.

Scouting America, a cornerstone of youth development in the nation, stands as a testament to the power of community and mentorship. With an immense network of over 1 million young members and 700,000 adult volunteers, managing the essential aspects of their operations, especially the credentialing of leaders and medical personnel, is a monumental task. This is where Incredable, a leading configurable credentialing platform, has stepped in, forging a partnership that is not just about technology, but about enhancing safety and efficiency on a grand scale. This collaboration marks a significant leap for both organizations, redefining how a vast, volunteer-driven entity manages its most crucial assets: its people.

A Journey of Remarkable Growth

Incredable’s path to partnering with an organization as expansive as Scouting America is a story of consistent evolution and strategic adaptation. As Claudia Giunta, Content Lead at Incredable, shared with us, the company’s beginnings were quite modest.

Over the past few years, Incredable has been growing tremendously, but we started on a much smaller scale, helping small, rural healthcare systems accelerate their credentialing processes with our innovative platform features. We’ve grown our audience to include billing systems, staffing agencies, and educational organizations, but partnering with Scouting America marks a significant leap in our company’s growth. We’ve not only scaled our audience, but we’ve been consistently transforming how credentialing can be done.

This journey highlights Incredable’s commitment to solving real-world problems, starting from the ground up. From its origins aiding smaller healthcare providers, Incredable gradually expanded its reach, growing its audience to include billing systems, staffing agencies, and educational organizations. The partnership with Scouting America, however, signifies a new frontier. It’s not merely about scaling their audience but about consistently transforming the very fabric of how credentialing can be done for a massively distributed, volunteer-based organization. This defining moment truly showcases Incredable’s ability to evolve and meet the diverse, complex needs of clients at any size.

From Manual Hassles to Seamless Operations

Before Incredable entered the picture, Scouting America faced the common challenges that many large, established organizations encounter: a reliance on manual and fragmented processes. Imagine the sheer volume of paperwork involved in gathering, reviewing, and verifying licenses, certifications, and background checks for thousands of volunteers across the country. This fragmented approach often led to bottlenecks, inefficiencies, and, crucially, potential risks in their vetting procedures.

The transition to Incredable’s centralized, digital credentialing platform has brought about a dramatic improvement in operational efficiency, especially concerning the onboarding and management of medical volunteers. This new system streamlines the entire workflow, making it significantly faster and more secure. Dr. Bryan Wilson, Medical Director of the Summit Bechtel Reserve, candidly described the previous situation, noting that their “previous credentialing process faced inefficiencies and a lack of user-friendliness.” He enthusiastically added that Incredable “has transformed this process by providing a fast, smooth, and organized solution that meets our needs.” This shift means less time spent on administrative burdens and more time focused on the core mission of youth development.

Our old process was messy and slow. We needed something smooth, fast, and organized.

Tailored Solutions for Unique Needs

One of Incredable’s standout qualities, and a primary reason why Scouting America chose them, is the platform’s exceptional configurability. Unlike a rigid, one-size-fits-all system, Incredable is designed to adapt to the specific operational requirements of each client. Claudia Giunta emphasized this point:

Incredable is not a one-size-fits all credentialing system and our partnership with the nation’s largest youth leadership organization demonstrates our ability to deliver a highly configurable platform tailored to unique operational needs.

This adaptability is critical for an organization like Scouting America, which encompasses a wide array of volunteer roles, each with distinct credentialing requirements. The platform empowers administrators to easily build custom templates, requesting only the necessary documents, nothing more, nothing less. With dynamic profiles, they can tailor credentialing fields to precisely fit Scouting America’s specific needs. Furthermore, license and credential verification is now automated, eliminating the need for laborious manual review and significantly speeding up approval times.

Key features that enable this bespoke approach include:

• Ready Forms: Digital forms that are user-friendly and efficient, minimizing errors.
• Custom Workflows: Setting up processes that fit Scouting America’s specific needs.
• Automated Document Tracking: Ensuring no crucial document is missed and keeping everything organized.
• E-signatures: Facilitating quick and secure approvals, even remotely.
• The Incredable Provider App: A mobile solution allowing volunteers to easily upload documents, scan necessary items, and securely store their credentials on the go. This empowers volunteers and reduces friction in the credentialing process.

Beyond its features, Incredable also offers a flat-fee pricing model, which includes unlimited access to platform features regardless of the number of providers onboarded. This transparent approach further reinforces its commitment to growing with its clients.

Preparing for the Future and Big Events

The implementation of Incredable’s system is already well underway, strategically timed to support Scouting America’s most significant upcoming events. The platform is being used in preparation for the 2025 summer season at Summit Bechtel Reserve, a premier high adventure base in West Virginia that will host thousands of Scouts, volunteers, and staff. Looking further ahead, Incredable will play a crucial role in the 2026 National Jamboree, one of the organization’s largest national gatherings, expected to bring together over 15,000 participants from across the country.

Managing volunteer credentials at this scale demands automation, standardization, and real-time access, all core strengths of the Incredable platform. As Dr. Wilson shared, they are excited to utilize the Provider App during the 2025 summer season to “facilitate easy document uploads” and anticipate a “full rollout for Scouting America’s 2026 National Jamboree, where Incredable will play a crucial role in managing our credentialing needs efficiently.” This forward-thinking approach ensures that Scouting America can focus on delivering exceptional experiences for its youth members, confident that their volunteer network is credentialed accurately and securely.

The support has been timely and appropriate to ensure seamless integration and operations. Looking ahead, we are excited to utilize Incredable during the 2025 summer season at the Summit Bechtel Reserve, using the Provider App to facilitate easy document uploads. We anticipate a full rollout for Scouting America’s 2026 National Jamboree, where Incredable will play a crucial role in managing our credentialing needs efficiently.

This partnership is a powerful example of how innovative technology can empower large, complex organizations to enhance their operations, protect their members, and uphold national safety standards, all while supporting their continued growth and mission.