A Trusted AI Partner: How Thematic Empowers Industry Giants like Google and LinkedIn

Key Points

• Thematic provides authentic AI solutions trusted by Google, LinkedIn, DoorDash, and SEMRush.
• CEO Alyona Medelyan’s journey from linguistics to AI expertise is inspiring.
• Thematic’s values TACO: Transparency, Ambition, Collaboration, Ownership.
• Thematic helps clients avoid “AI washing” with genuine, effective AI insights.
• Thematic delivers actionable customer insights within minutes without consulting fees.
• Medelyan encourages companies to adopt real AI solutions over marketing-driven hype.

Finding an AI solution that genuinely delivers value can be challenging, but Thematic sets itself apart by providing AI insights that truly empower businesses. Trusted by industry giants like Google, LinkedIn, DoorDash, and SEMRush, Thematic transforms raw customer feedback into actionable insights that shape strategic decisions, drive growth, and elevate the customer experience.

The Journey of Thematic’s CEO: A Story of Innovation and Perseverance

A key part of Thematic’s credibility lies in the journey of its CEO and co-founder, Alyona Medelyan. Originally a linguistics student from Ukraine, Alyona’s path to AI expertise wasn’t straightforward. She recalls:

“Today, I want to share my journey as a young language and dance enthusiast in Soviet Ukraine to co-founding an AI company that has reached over 1 billion people… I discovered AI’s potential to make translation jobs obsolete. This led me to dedicate two decades to mastering Natural Language Processing.”

After a PhD and years of building expertise, Alyona founded Thematic to help businesses better understand their customers through feedback. Now, Thematic’s platform analyzes customer comments, providing curated insights within minutes.

TACO: The Values That Drive Thematic’s Success

Thematic operates with guiding values known as TACO: Transparent, Ambitious, Collaborative, and Ownership-driven. These core values define every aspect of the company’s mission. Thematic’s commitment to these principles has led to partnerships with leading companies worldwide. Medelyan stated:

“Our company values, TACO = transparent, ambitious, collaborative and ownership, are key guiding principles in everything we do, and reflect our laser focus on delivering a solution that continually improves in how we solve the problem for customers.”

Avoiding AI Gimmicks: Standing Strong Against “AI Washing”

In an industry plagued by AI washing, Thematic strives to maintain transparency and authenticity. AI washing happens when companies exaggerate the capabilities of their products to appeal to buyers. Medelyan emphasizes:

“AI washing is a problem because, over time, it erodes trust in true artificial intelligence” Medelyan said. “As a result, companies and users take longer to adopt truly innovative technology and they don’t reap the benefits of AI as fast as they could have,” she said. 

Thematic ensures that its customers understand the real capabilities of its platform. Unlike many products that require extensive training or consultation, Thematic’s platform delivers instant insights in an intuitive and easy-to-use format. Customers, such as a major Australian supermarket chain, have praised Thematic, saying, “Thematic has been the ultimate unlock for us to get a meaningful understanding of our unstructured data effectively and efficiently.”

Delivering Value and Empowering Businesses

Thematic’s AI-driven insight platform allows businesses to make data-driven decisions from thousands of customer comments. For companies like DoorDash, who have worked with Thematic since 2018, these insights have proven invaluable.

Within minutes, Thematic’s AI analyzes unstructured data, distills core themes, and provides a report that businesses can act on. This efficiency is a key reason why large enterprises rely on Thematic to make customer-centric decisions. As Medelyan notes:

Thematic’s Approach: Insights without the Consulting Fees

Thematic stands out for offering white glove support to its customers—without the hefty consulting fees. Thematic believes that powerful AI insights should be accessible and affordable. With a simple setup and transparent pricing, customers can rely on Thematic to get the decision-making value they need.

Moving Forward with Integrity in AI

For companies ready to leverage genuine AI for insightful, data-driven decisions, Thematic represents a trusted partner that industry leaders count on. Thematic isn’t just another company using AI for marketing—it’s a transformative platform empowering businesses to turn feedback into growth.

For more information about Thematic and its AI-driven insight solutions, visit their website at getthematic.com and explore how they’re helping businesses turn customer feedback into actionable insights.